Refund Policy

This Refund Policy should be read together with our Terms & Conditions.

All Payments Are Non-Refundable
All payments made toward a booking — including advance payments and the final balance — are non-refundable once the booking is confirmed. This applies regardless of the reason, including cancellation, a reduction in guest count, or any other change initiated by the client.

Cancellations or Service Failure by Shanmukha Caterers
In the rare event that we are unable to fulfill a confirmed booking due to reasons within our control, a full refund of all amounts paid will be issued.

Excess or Duplicate Payments
If a payment is made in error, is duplicated, or exceeds the amount actually due, the excess amount will be refunded in full within 5–7 business days of being identified.

Refund Processing
Where a refund is applicable under the terms above, it is processed to the original payment method (UPI, card, or netbanking) and typically reflects within 5–7 business days, depending on your bank or payment provider.

Contact
For any questions about this policy, contact us at info@shanmukhacaterers.co.in or +91 98661 76781.