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Last updated: 4 November 2026
Shanmukha Caterers Pvt Ltd ("Shanmukha Caterers", "we", "us") runs the website shanmukhacaterers.co.in and two mobile apps: "Shanmukha Caterers Pvt Ltd" (our customer app) and "Shanmukha Connect" (the app for our staff, delivery team and vendors). This policy explains what information we collect through the website and the apps, why we collect it, who we share it with, and how you can see, correct or delete it.
If you have any questions, write to info@shanmukhacaterers.co.in or call +91 98661 76781.
• Your mobile number — you log in to the website and the customer app with your mobile number and a one-time code we send on WhatsApp.
• Your name, email address and city, if you add them to your profile.
• Event details — occasion, dates, venue address, number of guests, the menu you choose and any notes you write.
• Messages you send us on WhatsApp, by phone or by email.
• Location — only when you tap "Share my current location" to save your event venue. The app never tracks your location in the background.
• Notification token — if you allow notifications, so we can tell you about your booking (confirmation, payments, delivery on the day).
• Payments — online payments are handled by Razorpay. We receive the payment status, amount and reference; we never see or store your card, UPI PIN or bank login.
• Calls — when you call our delivery team from the app, or they call you, the call goes through a virtual business number, so neither side sees the other's personal number. We keep a record of the call (time, length, which booking).
Shanmukha Connect is only for people who work with us. Accounts are created by our office; there is no public sign-up.
• Check-in photo — the camera is used to take a photo when you check in and check out for work.
• Location — your location is recorded when you check in and check out. While you are checked in, the app shares your location with our office, also when the app is closed, so we can coordinate deliveries and events. Location sharing stops when you check out.
• On an event day, the delivery team's location is shown to that event's customer on the live tracking screen, until the delivery is complete.
• Vendors can see only their own orders and payments.
• Customer phone numbers are never shown to the delivery team; calls go through the virtual business number.
We use your information only to run our catering service: to answer your enquiry, prepare quotes and menus, confirm and deliver your event, collect payments and send invoices, send updates about your booking on WhatsApp and in the app, coordinate our staff, and keep the records that Indian law requires.
We do not sell your personal information, and the apps do not show advertising.
We share information only with the service providers that help us run the service, and only what they need:
• Meta (WhatsApp Business) — to send login codes and booking messages.
• Razorpay — to process online payments.
• TeleCMI (PIOPIY) — to connect calls through our virtual business number.
• Google Firebase and Expo — to deliver app notifications.
• Our hosting provider — where our servers and database are kept.
We may also share information when the law requires it, for example with tax authorities or in response to a valid legal request.
Our website uses cookies and similar tools to keep you logged in and to understand which pages and ads bring visitors (for example Meta and Google ads). You can block or delete cookies in your browser settings. This does not apply to the mobile apps.
We keep your account details for as long as you have an account. Bookings, invoices and payment records are kept for as long as Indian tax and accounting laws require (generally up to 8 years), even after an account is deleted — but without your name and contact details. Staff location history is kept only as long as needed for attendance and payroll.
Customer app: open the app, go to Profile and tap "Delete my account". Your name, mobile number, email and city are removed straight away and you are signed out. Open enquiries are cancelled. If you have an event that is still coming up, please call us first so we can cancel or complete it.
Without the app: send an email to info@shanmukhacaterers.co.in, or a WhatsApp message to +91 99488 86781, from your registered number with the subject "Delete my account". We will delete your account within 30 days and confirm by reply.
Shanmukha Connect (staff, delivery team, vendors): ask our office to close your account, or email info@shanmukhacaterers.co.in. Your login is removed; attendance and payment records are kept as the law requires.
What is kept after deletion: bookings, invoices and payment records (without your name and contact details), because the law requires us to keep accounting records.
Under India's Digital Personal Data Protection Act, 2023 you can ask to see the personal information we hold about you, ask us to correct or update it, ask us to delete it, and withdraw consent (for example to marketing messages). You can update your name, email and city yourself in the app's Profile. For anything else, contact us using the details below — we reply within 30 days.
Information is sent over encrypted connections (HTTPS). Access inside our company is limited by role — for example, delivery staff cannot see customer phone numbers and vendors see only their own orders. No system is perfectly secure, but we work to protect your information.
Our services are for adults booking catering. We do not knowingly collect information from children under 18.
If we change this policy we will update the date at the top of this page.
Shanmukha Caterers Pvt Ltd, Hyderabad, Telangana, India.
Email: info@shanmukhacaterers.co.in · Phone: +91 98661 76781 · WhatsApp: +91 99488 86781.
For privacy complaints, write to the Grievance Officer at info@shanmukhacaterers.co.in. We will acknowledge your complaint and reply within 30 days.
