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Policies
This policy explains when a refund applies and how it is processed for event bookings and bulk product orders with Shanmukha Caterers.
Refund eligibility for a cancelled or rescheduled event booking is governed by our Cancellation Policy. Where a refund is due, it is calculated after deducting the non-refundable advance/booking amount.
Beyond cancellations, refund requests — such as a service issue, overpayment, or a duplicate payment — are reviewed individually. Please contact us with your order/event details and the reason for the request, and we will assess it promptly.
Since bulk/B2B product orders are quoted and confirmed directly with our team before dispatch, refund requests for these orders are handled case-by-case based on the agreed order terms, product condition, and shipping status.
Approved refunds are processed via bank transfer to the account or payment method used for the original payment, within 7-10 business days of approval.
Advance/booking payments (see Cancellation Policy), and any amount already spent on ingredients, labour, or third-party services specifically for your event or order, are not refundable.
Contact us with your order or event reference number and reason for the request through our Contact Us page or WhatsApp — our team will review and respond with the outcome.
Questions about a specific refund? Reach out any time through our Contact Us page.
