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This Refund Policy should be read together with our Terms & Conditions.
All payments made toward a booking — including advance payments and the final balance — are non-refundable once the booking is confirmed. This applies regardless of the reason, including cancellation, a reduction in guest count, or any other change initiated by the client.
In the rare event that we are unable to fulfill a confirmed booking due to reasons within our control, a full refund of all amounts paid will be issued.
If a payment is made in error, is duplicated, or exceeds the amount actually due, the excess amount will be refunded in full within 5–7 business days of being identified.
Where a refund is applicable under the terms above, it is processed to the original payment method (UPI, card, or netbanking) and typically reflects within 5–7 business days, depending on your bank or payment provider.
For any questions about this policy, contact us at info@shanmukhacaterers.co.in or +91 98661 76781.
